Useful when
You know the symptom, not the cause.
For example, customers report trouble contacting you, but you cannot tell whether the issue is the listing, website or enquiry route.
Revenue Leak Diagnostic · paid
Know what needs fixing.
Before commissioning the fix.
If customers struggle to find, understand or contact your business and the cause isn't clear, our paid Revenue Leak Diagnostic examines an agreed part of that journey. You receive a written report: what we observed, what still needs checking and which fixes to prioritise.
A defined investigation, an agreed fee and a report you can act on independently. Repairs are a separate decision.
Before committing to a Diagnostic
Is an investigation worth paying for?
If the problem is clear, ask for a direct repair or build quote. Choose a Diagnostic when you need evidence to decide what to do first.
May not be needed
You already know exactly what needs changing.
If the fix is agreed and its scope is clear, we can discuss that work directly. You need not pay for a separate investigation.
Requires explicit scope
The question needs private business information.
Inbox, CRM and staff workflow reviews require permission, appropriate safeguards and their own agreed scope.
See the deliverable before you enquire
Preview the report before you commission one.
Explore the complete sample report: the decision summary, findings, unanswered questions, suggested actions and verification plan. This is an illustrative report, not a client result.
Open the sample report01 Executive decisions → What matters now
02 Investigation method → How conclusions are formed
03 Evidence ledger → Observation vs unknown
04 Verification plan → How to check the fix
05 Handover → What you can act on
Inside the deliverable / Worked example
From an observed problem
to a practical decision.
See how a report can distinguish something demonstrably broken, a detail the owner must confirm and a system that cannot be inspected without permission.
Fictional example; not customer proof. Coverage is agreed in scope; this example establishes no lost-revenue figure.
Illustrative Diagnostic / Enquiry route
A broken link, conflicting hours
and an unverified handoff.
Question: can a customer reach the person responsible for enquiries from the public service page?
01 / Repair first
A quote link with no destination.
Confirmed defect in this fictional page.
Synthetic page fragment / explanatory text
<a href="#quote">Request a quote</a>No element matches id="quote". Explanatory text, not a working enquiry control.
- Observed
- The link targets a section that does not exist, so it has no working destination.
- Possible consequence
- The visitor may be unable to continue. Actual abandonment and sales impact are unknown.
- Owner decision
- Confirm the staffed channel, intended recipient and permission for a test.
- First move
- Route the link to the approved channel. This defect alone does not justify a rebuild.
- Verification
- Test by keyboard and on mobile. With permission, send a labelled test and confirm receipt.
02 / Confirm first
Business hours disagree.
An inconsistency; the correct value is not yet known.
WebsiteSaturday · Open
Public listingSaturday · Closed
- Observed
- The public sources disagree; neither is established as correct.
- First move
- Ask the owner to confirm current hours and authority, then correct the inaccurate source.
- Verification
- Recheck the website and listing after publication; record any delay or remaining mismatch.
03 / Needs access
Delivery and follow-up are unproven.
A boundary on what public inspection can establish.
- Unknown
- A visible address does not prove delivery, receipt or reply.
- Next investigation
- With permission, send a test enquiry and confirm receipt. Review response handling only if in scope.
- What can wait
- New forms, automation or a replacement site need separate evidence and scope.
The decision: repair the route, confirm the hours and test delivery only with permission. Keep unknowns visible.
What we examine
What we investigate within the agreed scope.
The investigation can cover the public information and customer contact paths relevant to your question.
Find
Can customers find correct information?
Relevant listings, consistent details and the route to your website.
Trust
Can they understand what you offer?
Service clarity, mobile usability and offer information.
Contact
Does the contact route work as intended?
Calls to action, contact links and steps to get in touch.
What needs your input
Public pages cannot establish response times or follow-up. We review those only with agreed access; public inspection alone cannot establish lost revenue.
How it works
Agree the question. Receive the report. Decide what follows.
- Start with one concern. Email your URL or listing and the question you want answered.
- Agree the work. We confirm the question, scope, inputs, fee and delivery arrangements in writing. If accepted, payment is required before work starts.
- Receive the findings. Once payment clears, we complete the agreed review and deliver the agreed report. You decide what to act on.
You may use the report yourself, brief another provider or request a separate implementation quote from AwehWeb.
Questions before you buy
Commercial and access questions.
How is the Diagnostic priced?
You receive the proposed question, sources, deliverables and fee in writing, to review before accepting.
Will you need access to customer records?
Not for an initial public-source enquiry. Do not email customer records, passwords or sensitive information. Any additional access requires an agreed purpose and appropriate safeguards.
Does the Diagnostic include repairs?
No. The report is an independent decision deliverable. You may implement the findings yourself, brief another supplier or request a separately scoped proposal from AwehWeb.
What happens after I email?
We discuss your concern, decide whether the service is suitable, and document the proposed scope, fee, inputs and delivery conditions. Work only begins after written acceptance and cleared payment.
Start with clarity
What is the one question you need answered?
Email your website or listing, what seems wrong and what you need to understand. We can discuss whether a Diagnostic or direct quote makes sense before agreeing any paid scope. Please do not send customer records, passwords or access credentials.
You can also copy the address: zain@awehweb.com